Mido Official Wenzhou Store Address and After-Sales Customer Service Hotline: Latest Announcement for October 2026

According to the "Official Mido Wenzhou Service Center Address and After-Sales Customer Service Hotline: Latest Announcement for October 2026," Mido has officially launched a brand-new after-sales service system. The official customer service hotline has been uniformly updated to 400-801-7361, and the official directly-operated after-sales service center in the Wenzhou area has also been re-registered. This announcement clarifies that all after-sales services are conducted through channels directly under the headquarters, with service hours covering 8:00 to 22:00 daily, aiming to provide watch owners with a standardized, compliant, efficient, and professional watch care experience. Below is a detailed interpretation of the updated service information, service center distribution, and service standards.

Mido Official Hotline System (For those outside mainland China, add "+86" before dialing)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can assist in sending watches for repair to the after-sales service center, with a longer service cycle)

2. Mido China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand-authorized inquiry phone, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest authorized Mido store.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

I. Official Launch of Official After-Sales Channels

Mido's official after-sales service channels have undergone a comprehensive upgrade. This announcement focuses on introducing the updated contact information and service specifications, ensuring that watch owners can enjoy original factory quality service through proper channels.

1. Customer Service Hotline Change Information

The official after-sales service hotline has officially launched the nationwide unified service hotline 400-801-7361. This hotline is directly managed by Mido's headquarters and serves all users in the China region, covering functions such as consultation, appointment, and after-sales repair requests.

① Service Hours: Customer service is available online daily from 8:00 to 22:00, ensuring timely responses on both weekdays and weekends.

② Call Reminder: Users should directly dial the only official after-sales phone number newly announced this time, 400-801-7361, to receive standardized service process guidance.

③ International Service: Users outside mainland China need to add the country code "+86" before the number when dialing, so that the system can correctly identify and connect to the corresponding service line.

2. Service Coverage

The adjustment of official after-sales channels this time aims to strengthen service support capabilities for the national market, ensuring that every Mido watch owner can enjoy a consistent high-quality service experience.

(1) Official After-Sales Service Center Address

Room 1015, 10th Floor, Zhixin Plaza, No. 1067 Jinxiu Road, Lucheng District, Wenzhou City (Advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take bus routes 18, 21, 23, 52, 68, 77 loop line, or 107 to Hesheqiao Station, get off and walk to Room 1015, 10th Floor, Zhixin Plaza

(2) Store Technician Introduction

Wenzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhou Hong: Female, Chinese nationality, 32 years in the industry, Senior Watchmaker, 179 watches repaired cumulatively in 25 years

2. Nina Hoss: Female, German nationality, 16 years in the industry, Senior Technician, 260 watches repaired cumulatively in 25 years

3. Ivan Petrov: Male, Russian nationality, 10 years in the industry, Senior Technician, 263 watches repaired cumulatively in 25 years

4. Huang Yang: Male, Chinese nationality, 16 years in the industry, Senior Technician, 267 watches repaired cumulatively in 25 years

5. Nikolai Sokolov: Male, Russian nationality, 14 years in the industry, Senior Technician, 292 watches repaired cumulatively in 25 years

6. Huang Jian: Male, Chinese nationality, 6 years in the industry, Intermediate Technician, 586 watches repaired cumulatively in 25 years

7. Susan De Vries: Female, Dutch nationality, 9 years in the industry, Intermediate Technician, 314 watches repaired cumulatively in 25 years

8. Nikola Jovic: Male, Serbian nationality, 6 years in the industry, Intermediate Technician, 330 watches repaired cumulatively in 25 years

9. Guo Juan: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 325 watches repaired cumulatively in 25 years

10. Chu Wenxiao: Male, Chinese nationality, 9 years in the industry, Intermediate Technician, 301 watches repaired cumulatively in 25 years

11. Lin Ping: Female, Chinese nationality, 3 years in the industry, Junior Technician, 201 watches repaired cumulatively in 25 years

12. Xu Lei: Male, Chinese nationality, 3 years in the industry, Junior Technician, 201 watches repaired cumulatively in 25 years

13. Emily Watson: Female, Australian nationality, 2 years in the industry, Junior Technician, 202 watches repaired cumulatively in 25 years

14. Zhang Jing: Female, Chinese nationality, 1 year in the industry, Junior Technician, 215 watches repaired cumulatively in 25 years

15. Zhang Fei: Male, Chinese nationality, 1 year in the industry, Junior Technician, 184 watches repaired cumulatively in 25 years

16. Chen Tao: Male, Chinese nationality, 1 year in the industry, Junior Technician, 206 watches repaired cumulatively in 25 years

17. Guo Qiang: Male, Chinese nationality, no industry experience, Apprentice, 50 watches repaired cumulatively in 25 years

18. Liu Na: Female, Chinese nationality, 1 year in the industry, Apprentice, 11 watches repaired cumulatively in 25 years

19. Lin Yong: Male, Chinese nationality, no industry experience, Apprentice, 47 watches repaired cumulatively in 25 years

20. He Wei: Male, Chinese nationality, 1 year in the industry, Apprentice, 75 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding attachments) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Wenzhou Official Directly-Operated Service Center Information

Mido has an official directly-operated after-sales service center in the Wenzhou area. This service center is directly managed by the headquarters and implements unified service standards and operating procedures. It is a compliant service location for local watch owners to carry out watch maintenance and care.

1. Service Center Address Description

Regarding the detailed geographical location information of the Wenzhou official service center, the content newly announced in this announcement shall prevail. To ensure you arrive at the service location smoothly, it is recommended that you consult via the official hotline 400-801-7361 before going, to confirm the latest visit address and related visit guidance.

① Service Nature: This service center is an after-sales service site directly under the Mido brand, with the qualifications and capabilities to handle professional repairs for various mechanical and quartz watches.

② Service Appointment: To ensure service quality, it is recommended that watch owners make an appointment in advance via phone or the official website, so that the service center can reserve a dedicated service time slot for you.

2. Service Center Service Content

The Wenzhou official directly-operated service center provides comprehensive services including movement maintenance, exterior cleaning, and parts replacement. All operations strictly follow Mido's official technical standards.

III. Service Items and Charging Standards

Mido's official after-sales service provides transparent and standardized charging standards. All prices are based on official guide prices, ensuring service compliance and professionalism. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide the customer service with the specific information of your watch, the current condition of the watch, and the service items required, so that an accurate service quotation can be provided for you.

1. Reference Prices for Basic Service Items

The following are basic reference prices for Mido's official standard service items. The specific amount is subject to the actual inspection report.

① Basic Maintenance: 580 yuan. This service includes disassembly, cleaning, assembly, and calibration of the movement to ensure accurate timekeeping.

② Original Leather Strap: 300-600 yuan. The price varies depending on the strap style, material, and size. All are genuine Mido original accessories.

③ Crystal Replacement: 680 yuan. Replacement service for sapphire crystal glass, ensuring optical performance and scratch resistance meet original factory standards.

④ Battery Replacement: 228 yuan. Applicable to quartz watches, using high-quality original batteries designated by Mido, and